Who we are and how to contact us
https://superexam.uk/ is a site operated by LEOPINION PTE. LTD, Reg No 201804437K, 21C Simei Street 4, #09-50 Double Bay Residence, Singapore 528720, trading under the name OSCESMART or https://superexam.uk
To contact us, please email [email protected].
1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
2. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
3. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
4. Our policy complies with EU and UK law, including that required by the EU General Data Protection Regulation (GDPR), and UK Data Protection Act 2018.
5. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data.
6. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
Information about you that we collection and storage
We will collect and use your personal information, including your:
Full name, title
Address, payment details
Email addresses, telecommunications applications, social media
Degree, qualifications, school, university, work experience
The Exam dates and booking details,
Your training sessions with us and the results
When you register for or use our services and/or purchase our products and/or use our websites or apps. We also collect aggregate user data regarding your use and activity of/on our websites and our apps.
We may occasionally update you on our latest policies, products, services, news and special offers via e-mail. At the bottom of any electronic communication you receive from us, you will have an option to unsubscribe and opt-out of receiving further marketing communications.
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
1. Information we process because we have a contractual obligation with you
When you create an account on our website, buy or use a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. information. The information you give us may include personal information (name, address, e-mail address and phone number, financial information, personal description and photograph, details of your qualification, dates when you expect to attend the SQE exam), comments, feedback and other communication you send to us.
We may use it in order to:
1.1. verify your identity for security purposes and for systems administration and troubleshooting purposes
1.2. sell products and services to you, enable billing and shipping
1.3. provide you with our products and services and personalise our service; analyse and report on your and other students’ performance
1.4. provide you with suggestions and advice on products, services and how to obtain the most from using our website
Further, we may use the information for the development of new products and services.
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract. We may disclose your personal data to our subcontractors (tutors) insofar as reasonably necessary to provide you with our products and services. The subcontractors are contractually obliged not to use the data outside of the Superexam platform and may only process the data in for the purpose and in a way that we have explicitly instructed them.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including job opportunities and our products and services, you provide your consent to us to process information that may be personal information.
Such information includes:
1.1. technical information, i.e. the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, time zone setting, browser plug-in types and versions, operating system, your device and platform;
1.2. information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us at [email protected] However, if you do so, you may not be able to use our website or our services further.
3. Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to:
• whether the same objective could be achieved through other means
• whether processing (or not processing) might cause you harm
• whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
• record-keeping for the proper and necessary administration of our organisation
• responding to unsolicited communication from you to which we believe you would expect a response
• protecting and asserting the legal rights of any party
• insuring against or obtaining professional advice that is required to manage organisational risk
• protecting your interests where we believe we have a duty to do so
• understanding our readers, promoting our blog and products and services and operating any of our sites efficiently for the creation, publication and distribution of news, media and related content. This means, for example, that we will rely on our legitimate interest to analyse what content has been viewed on our sites. It is also in our legitimate interest to carry out marketing analysis to determine what products and services may be relevant to the interests of our readers and customers.
4. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Specific uses of information you provide to us
5. Information provided on the understanding that it will be shared with a third party
Your information may be shared with some third-parties including but not limited to Google ‘Adwords’, Facebook ‘Ads’ and LinkedIn ‘Insights’, Vimeo, YouTube: basic demographic data including name, address, phone, email, company, title, school, course for which you are registered, and related information. You have the right to ask us not to process your personal data for marketing purposes. You can make a request by contacting us at [email protected]
If you use forums, messenger groups (WhatsApp, Telegram) and collective chat rooms, Google or Microsoft products and other similar shared facilities, you should be aware that such information may be read, copied, downloaded, and used by other users. Examples may include posting a message or uploading your photo in Google document or WhatsApp group.
We are not responsible for access to or use of personal information you choose to submit or share with others. In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it. Once your information enters the public domain, we have no control over what any individual third party may do with it. We can accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted, if we are able to do so. You can make a request by contacting us at [email protected]
Your personal information may be transferred to other third party if we’re discussing selling or transferring part or all of our business – the information may be transferred to prospective purchasers under suitable terms as to confidentiality.
As outlined above, based on our legitimate interest, if you have inquired about, applied for, or enrolled in an our training we may provide you with information about our products and services, our latest policies, news and special offers and other information which we think you may find interesting by e-mail unless you have asked us not to do so.
If at any time you do not want your information used for direct marketing purposes or/and if you decide that you no longer wish to receive marketing e-mails from us, please contact us at [email protected]
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can also exercise the right at any time by contacting us at [email protected]
7. Complaints regarding content on our website
Our website superexam.uk is a primarily a publishing medium where users can leave their comments. We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.
If you complain about any of the content on our website, we shall investigate your complaint.
If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgement as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
8. Sending a message to our support team
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need. We record your request and our reply in order to increase the efficiency of our organisation.
We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
10. Information we receive from other sources
This is information we receive about you if you use any of the other websites we operate or the other
services we provide. We are working closely with third parties (including, for example, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers).
Use of information we collect through automated systems when you visit our website
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
11.1. to track how you use our website
11.2. to record whether you have seen specific messages we display on our website
11.3. to keep you signed in our site
11.4. to record your answers to surveys and questionnaires on our site while you complete them
11.5. to record the conversation thread during a live chat with our support team
12. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.
We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.
If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
Disclosure and sharing of your information
13. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
14. Third party advertising on our website
Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.
We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
15. Credit reference
To assist in combating fraud, we may share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
16. Data may be processed outside the European Union
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes tutors and/or staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of the services.
The data protection and other laws of other countries might differ from your jurisdiction. Your personal data may also be subject to those other jurisdictions’ laws, including lawful requirements to disclose personal information to government authorities.
Access to your own information
17. Access to your personal information
To the extent provided by the law of your jurisdiction, you may (a) have the right to access certain personal data we maintain about you, and request for copies of it, (b) request that we update or correct inaccuracies in your personal data, (c) request certain information regarding our disclosure of your personal data to third parties (d) restrict to our processing of your personal data, (e) object to our use of your personal data, (f) ask to transfer the data that we have collected to another organisation, or directly to you (g) ask us to block or delete your personal data from our database.
In order to exercise these rights and/or obtain further information about personal data processing, you may contact us at [email protected].
To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the data. To the extent permitted by applicable law, a charge may apply before we provide you with a copy of any of your Personal Data that we maintain.
Our sites may, from time to time, contain links to and from the websites of our networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
18. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at [email protected] This may limit the service we can provide to you.
19. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
20. Use of site by children
20.1. We do not sell products or provide services for purchase by children, nor do we market to children.
20.2. If you are under 18, you may use our website only with consent from a parent or guardian
21. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
22. How you can complain
22.2. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
22.3. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at //ico.org.uk/concerns/
23. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
23.1. to provide you with the services you have requested;
23.2. to comply with other law, including for the period demanded by our tax authorities;
23.3. to support a claim or defence in court.
24. Compliance with the law
However, ultimately it is your choice as to whether you wish to use our website.
25. GDPR representative
Our GDPR representatives are Ms Rivero (UK) and Mr Kurganetskyi (EU). To contact our GDPR representatives, please email [email protected]
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.